Shipping & Returns

We want every Bozzena piece to reach you safely and to bring you joy once it does. Here’s everything you need to know about how we ship and how returns work.

Shipping & Delivery

Processing time

We prepare and pack each order with care. In-stock items typically ship within [1–3 business days]. Many of our pieces are handmade, made to order, or specially sourced — including baskets, textiles, and custom orders — and these take longer to prepare. Please check the individual listing for its estimated production time, or allow [X weeks] for made-to-order items.

Where we ship and rates

We ship throughout the United States [and internationally]. [Shipping is free on many items — see the individual listing. Other shipping is calculated at checkout based on destination, size, and weight.]

Estimated delivery

Within the US: approximately [3–7 business days] after your order ships
International: approximately [1–4 weeks] after shipping, depending on destination and customs

Large and oversize pieces (furniture and antiques)

Our hand-carved furniture and one-of-a-kind antique pieces are large, heavy, and irreplaceable, so they ship differently from the rest of our collection. These are sent by [freight or specialized carrier], and shipping is arranged individually. [Please contact us for a shipping quote before purchasing a large piece, or we’ll reach out with details after your order.]

International orders, customs, and duties

For orders shipped outside the United States, any customs fees, import taxes, or duties are the responsibility of the buyer. These are not included in our prices or shipping charges. Customs processing can add time to delivery, and these delays are outside our control.

Tracking

Once your order ships, we’ll email you a tracking number so you can follow it all the way to your door.

Lost or delayed packages

If your package appears significantly delayed or lost in transit, email us at info@bozzena.com and we’ll help you track it down. (For items that arrive damaged, see Returns below.)

Returns & Refunds

We want you to love your Bozzena piece. Because our collection ranges from handwoven textiles to irreplaceable antiques, our return terms vary by the type of item — please check the individual listing to confirm what applies before you buy.

Handmade goods — 14-day returns (Mudcloth and textiles, baskets, leather goods, jewelry, and similar in-stock pieces.)
Eligible items may be returned within 14 days of delivery. To start a return, email info@bozzena.com within the window with your order number and the reason. Return shipping is the buyer’s responsibility — please use a trackable method, as we can’t refund a return that doesn’t reach us. Items must come back in their original, unused condition.

Furniture & one-of-a-kind antiques — 48-hour inspection (Hand-carved Senufo furniture, vintage and antique pieces.)
These pieces are large, irreplaceable, and costly to ship, so they follow the stricter standard used across fine vintage furniture. Please inspect your item within 48 hours of delivery and contact us immediately, with photos, if it arrived damaged or is not as described — in those cases we’ll make it right. Otherwise, these items are final sale. If we approve a change-of-mind return as a courtesy, the buyer is responsible for freight both ways, and the piece must be returned in its original condition.

Custom & made-to-order pieces — final sale (Custom baskets and any made-to-order or personalized item.)
Because these are created just for you, they can’t be returned or exchanged. We’ll work closely with you on measurements, colors, and details before production, so you receive exactly what you envisioned.

Consumable & personal-care items — final sale (Teas, body sponges, and similar.)
For hygiene reasons, these items cannot be returned.

Damaged or incorrect items — always covered

No matter the item, if it arrives damaged or you received the wrong piece, contact us within 48 hours of delivery with photos of the item and its packaging. Bozzena covers return shipping and will repair, replace, or refund it.

Who pays for return shipping?

The simple rule: if the problem is ours, we pay; if it’s a change of mind, you pay.

Bozzena covers return shipping when an item arrives damaged, incorrect, or not as described.
The buyer covers return shipping for any change-of-mind return — and for furniture or antiques, freight both ways.
Original (outbound) shipping is non-refundable except when the item arrived damaged or incorrect.

Trade & wholesale buyers

Approved Trade and Wholesale members may be eligible for extended return terms on qualifying orders — see your program details or contact us.

Refunds

Approved refunds are issued to your original payment method within [5–7 business days] of our receiving and inspecting the return. Original shipping charges are non-refundable, except where an item arrived damaged or incorrect.

Cancellations

Orders may be cancelled within 24 hours of purchase, before they ship. Custom and made-to-order pieces cannot be cancelled once production has begun.]